Ajax Error or missing demo content during demo import

During installation you may see "Ajax" errors or you may be missing options like "Media Files", "Custom CSS" as shown below. 

Here are a few known conflicts we have been above to resolve.

Maintenance, Under construction and password-protected pages

Server Permissions

Plugins, especially those that block access like maintenance and coming soon pages can cause issues.

  • Reference "Temporarily turn off security, maintenance and coming soon plugins" at the bottom of this article.
  • Reference "Temporarily turn off caching and performance options" at the bottom of this article.

WordPress not allowing Plugins to be installed

Sometimes WordPress cannot automatically install plugins or upload images without prompting you to enter in your FTP user / pass each time. This is usually an incorrect hosting configuration but you can try this workaround.

  • Reference "Trouble installing plugins and uploading images" at the bottom of this article.

Boost your server settings

Please check to ensure your host has provided you with the correct server settings.
  • Reference "Boost your server settings" at the bottom of this article.

Other plugin conflicts

There could be unknown conflicts with other plugins. Please be sure to only use the plugins that come recommended by the theme. You'll find a list in the referenced article below.

  • Reference "Test for plugin conflicts" at the bottom of this article.

Detect and correct security, permissions and redirect conflicts

These types of issues can break install and setup. You'll find help in the referenced article below.

  • Reference "Detect and correct security, permissions and redirect conflicts" at the bottom of this article.

Detect any SSL certificate issues

SSL issues can cause hiccups during install but cause problems during our build phase.

  • Reference "Detected and correct any SSL errors" at the bottom of this article.

Are you using a fully qualified domain name or are you using in IP address?

Make sure you have a domain associated with your site. IP Addresses might not work.

Rerun the installer

Try rerunning the installer again once you have revised all of the above troubleshooting tips

Reference "How to rerun the Theme Setup guide" at the bottom of this article.

Success?

  1. Yes - Awesome!
  2. No - Okay, use the "I need help" below to report this issue.
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